Quick quiz: how many unread emails are in your inbox right now? And how many unread text messages? Exactly. Your customers are the same, and the numbers prove it: texts see a 98% open rate versus about 20% for email, with click-through around 19% versus 4%. If the message matters, text it.
What business texting looks like in real life
Appointment reminders that cut no-shows dramatically — sent automatically the day before. Keyword auto-replies: customers text HOURS or MENU or QUOTE to your business number and get an instant answer (with a QR code on your door that starts the conversation). Blast announcements for the things your regulars genuinely want to know — holiday specials, restocks, weather closures. And plain old two-way conversation: “your order’s ready,” “running 10 minutes late,” “yes we can fix that, send a photo.”
From your business number — not your cell
CloudMessage texts from your existing business number, shared across the team, with full conversation history synced on every device. Customers save one number for calling and texting; you stop giving out your personal cell.
The compliance part (we handle it)
Business texting in the US runs through a registration system called 10DLC — carriers require businesses to register who they are and what they send. It’s genuinely good for everyone (it’s why legitimate texts deliver and spam gets throttled), and the paperwork is our problem, not yours. We register your campaigns, keep the opt-in/opt-out mechanics compliant (STOP always works), and your privacy protections are already published.
Start small: most customers begin with just appointment reminders — one automation, immediate results — then grow from there.
Want the 98% instead of the 20%? CloudMessage runs $49.95/month, and we’ll have your first keyword reply working the day it turns on.
Questions about your phones?
Free consultation, no contracts, plain English. That’s the Radvox way.
Call or text 801-990-4444