How do I know if my line is affected?
If you received a CenturyLink “Important Notice” about its plan to discontinue voice service in your area, your line is included. The two large rounds in Utah this year are dated July 7, 2026, and August 19 or August 25, 2026; a smaller one covered Springdale earlier in the year. All of them cover legacy voice service, the traditional landline that handles one call at a time. Not sure? Call or text us with the letter or a recent bill in hand and we’ll tell you.
Can I keep my phone number?
In almost every case, yes. Your number can be transferred (“ported”) to Radvox, and we handle the paperwork. The catch is timing: a number can only be transferred while the line is still active, so the move has to start before the line is discontinued.
Should I cancel my CenturyLink service first?
No. That’s the one mistake to avoid. Cancelling disconnects the number, and there’s no guarantee a disconnected number can be recovered. We request the transfer first; the old line ends when the number moves. CenturyLink’s August notice says no early termination fees apply if you leave before the discontinuance. If you also have CenturyLink internet, tell us so we can plan the move around it.
How fast can you do it?
Setup is the quick part: we can have your new system configured and ready while the number transfer is in progress. The transfer itself runs on the carriers’ schedule, which is exactly why the best time to call is before the line is discontinued, not after.
What about my fax machine, card reader, alarm or elevator line?
Tell us everything that’s plugged into a phone jack. Fax moves cleanly to RADfax: you keep your fax number and can keep the physical machine if you like. Most card readers can run over your internet connection instead of a phone line; your card processor can confirm. Alarm panels and elevator phones often need a purpose-built replacement from your alarm or elevator company, and we’ll tell you straight which is which rather than promise everything works over VoIP.
Do I need new phones or new internet?
You need an internet connection, and most businesses already have one. CenturyLink’s August notice says its services other than legacy voice are not affected by the discontinuance. From there you choose: desk phones that arrive pre-configured, the ConnectUC app on the phones and computers you already own, or both. No internet at the shop? Tell us. ConnectUC also runs on a cell phone’s data connection.
What happens when the power goes out?
Old landlines carried their own power; no modern replacement does, and both versions of CenturyLink’s August notice say the same of VoIP and wireless service. We plan for it: a small battery backup keeps your internet and phones running through short outages, and calls can ring your cell phone through the ConnectUC app when the office is dark.
What does it cost?
Radvox plans run $17.95 to $34.95 per user per month before taxes and fees, with unlimited US/Canada calling, free installation and no contract. For comparison, CenturyLink’s August filing lists its business single-line voice service in Utah at $69.00 per month and its Air-Line replacement at $30 per month per line, each plus taxes, surcharges and fees. We quote from your actual bill so you see the real before-and-after.
Is the free month only for CenturyLink customers?
No. It’s for any business moving its phone service to Radvox from another carrier. Just mention it when you call, text or write.
My city isn’t on either list. Does this affect me?
Not directly: these filings cover only the communities they name. But Utah has seen at least three of them in 2026 (Springdale in the spring, then July and August). If a notice like this reaches you, call us with it.
